Notice At Collection

Last updated: May 22, 2024

This Website Privacy Notice At Collection ("Notice") explains how WorldPantry.com® ("World Pantry") and PANOS Brands LLC ("COMPANY") (collectively, "we" or "us") collect, use, and disclose information about you collected in connection with the Walden Farms® Website, www.waldenfarms.com/, (the "Website"), including information collected on the Website or through telephone, email or other methods to support the Website.

Walden Farms and World Pantry are independent controllers of personal information collected in connection with the Website. Information about our collection, use, and disclosure of your personal information is provided in Annex 1 below. For more details regarding Walden Farms's privacy policies and practices, please see Walden Farms's Privacy Policy located here.

Protecting your privacy is very important to us. We will only use the information you share with us for the purposes set forth in this Notice, including to process your orders and enhance your shopping experience. Because we respect your privacy and your preferences in how we use your information, our goal is to be transparent about our practices regarding the collection, use and disclosure of your information.

World Pantry only sells and ships Walden Farms products to United States addresses and will not collect any personal data from users in the European Union or other countries. This Notice is therefore applicable only to United States consumers.

This Notice is subject to the Terms of Use. We may update this Notice from time to time, as specified in the "Changes to This Privacy Notice" section below.

If you are a California resident, please also see our California Notice immediately below.
If you are a Colorado, Connecticut, Utah or Virginia resident, please also see our Privacy Notice below.

CALIFORNIA NOTICE AT COLLECTION

This Notice provides information to California residents whose Personal Information is collected pursuant to the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA").

Information Collected, Used and Disclosed

We collect, use and disclose personal information, including sensitive personal information, collected in connection with this Website as described in Annex 1 to this Notice. To review the categories of personal information collected, purposes for collection, and third parties to whom personal information is disclosed, click here: Annex 1.

Information Sold or Shared

As explained in Annex 1 of this Policy, we share your data with third-party partners such as social networking sites and advertising companies in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered "selling" or "sharing" under the CPRA. You can control the information shared about you and request an opt-out as explained below.

We have sold or shared the following categories of personal information for a business or commercial purpose in the preceding 12 months.

  • Personal Identifiers
  • Sensitive Personal Information
  • Commercial Information
  • Internet Activity

We have disclosed the following categories of personal information for a business or commercial purpose in the preceding 12 months:

  • Personal Identifiers
  • Sensitive Personal Information
  • Commercial Information
  • Audio, Electronic, or Visual Information
  • Internet Activity

For details regarding the categories of third parties with whom we have shared, sold, or disclosed personal information, please see Annex 1.

We honor opt-out preference signals that you enable, including a Global Privacy Control. Opt-out preference signals are plug-ins available in certain browsers that signal to websites you visit of your preferences to opt out of the sale and sharing of certain personal information. If you have enabled an opt-out preference signal device from your browser, we will not sell or share your personal information for targeted advertising purposes without first seeking your explicit consent.

ANALYTICS DISCLAIMERS

We use various analytics providers including Google, Meta, and Klayvio to understand how you use our website, services, and products perform, and how you use them.

Digital Advertising Alliance

You can also opt out from companies like Google, Meta and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also opt out of participating companies from the Digital Advertising Alliance of Canada in Canada: http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

Google Opt-Out

If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google's Opt Out browser add on: https://tools.google.com/dlpage/gaoptout, and you can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/.

Meta Opt-Out

To learn more about how Meta uses your data please visit https://www.facebook.com/privacy/explanation or log on to your Facebook account and access your settings. To understand more about Facebook advertising and manage your preferences please visit https://www.facebook.com/about/ads.

Consumer Privacy Rights

RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED, OR SOLD AND SHARED

You have the right to request that we disclose to you the following information about personal information we collect from you:

  • Categories of personal information collected;
  • Categories of sources of personal information collected;
  • The business or commercial purpose for collecting or selling personal information;
  • The categories of third parties with whom we share personal information;
  • the categories of personal information that we have sold, and for each category identified, the categories of third parties to whom we have sold that particular category of personal information;
  • the categories of personal information that we have disclosed for a business purpose, and for each category identified, the categories of third parties to whom we have disclosed that particular category of personal information; and
  • the specific pieces of personal information we have collected about you.

RIGHT TO KNOW AND LIMIT SENSITIVE PERSONAL INFORMATION COLLECTED

We collect and use your Sensitive Personal Information as described in Annex 1.

We do not collect or process sensitive personal information for the purpose of inferring characteristics or for any purposes other than those specified in CPRA Regulations, Article 3, Section 7027(m).

RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION

You have the right to request the deletion of your personal information collected or maintained by us ("Request to Delete"), subject to certain exceptions permitted by law.

RIGHT TO CORRECT

You have the right to request that we rectify inaccurate information about you.

RIGHT TO OPT-OUT OF SALE OR SHARING OF PERSONAL INFORMATION

You have the right to opt-out of the sale or sharing of your Personal Information. As explained in Annex 1 of this Policy, we share your data with third parties such as social networking sites and advertising companies, in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered "selling" or "sharing" under the CPRA. You can control the information shared about you and request an opt-out as explained below. We will process your Request to Opt-Out of sale within 15 days.

RIGHT TO ACCESS INFORMATION ABOUT AUTOMATED DECISION MAKING AND THE RIGHT TO OPT-OUT OF AUTOMATED DECISION MAKING

You can request access to information about automated decision making processes we use and you may request to opt out of automated decision making. We do not engage in decision making methods that rely solely on automated processing.

Right to Non-Discrimination for Exercising Consumer Privacy Rights

You have the right not to be discriminated against for exercising any of your privacy rights. This includes us not: (a) denying you goods or services; (b) charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; (c) providing you a different level or quality of goods or services; (d) suggesting to you that you will receive a different price or rate for goods or services or a different level or quality of goods or services; and (e) retaliating against you for exercising your privacy rights.

HOW TO MAKE A RIGHTS REQUEST

You can make a Request related to your rights identified above in the following ways:

  • You may make a request here
  • You may also make a request by phone by contacting us at 866-708-5948.

We will acknowledge your Request within 10 days and will attempt to respond substantively within 45-90 days. We will act on Requests to opt-out of sale or sharing within 15 days.

For Requests to Know, Delete, and Correct, you must provide sufficient information to allow us to verify that you are the person about whom the personal information was collected and must contain sufficient detail to allow us to properly understand, evaluate and respond to your request. If we cannot verify your identity, we will not be able to respond to your request.

Once we receive your Request, we will begin the process to verify that you are the person that is the subject of the request (the "Verification Process"). The Verification Process consists of matching identifying information provided by you with the information we have about you in our records. You will be asked to provide us with two or three pieces of information that will help us to verify your identity. We will retain correspondence, documents and information related to any Request to Know, Request to Delete, or Request to Opt-Out for 24 months as required by law.

AUTHORIZED AGENT INFORMATION

You may designate an authorized agent to make a request on your behalf under the CPRA.

Authorized agents can make requests under the CPRA by emailing us at email address: waldenfarms@worldpantry.com. If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with either (1) a power of attorney or (2) signed permission to exercise rights on your behalf. Unless the authorized agent provides a power of attorney, we may also require you to verify your own identity directly with us and directly confirm that you gave the authorized agent permission to submit the request.

Retention Of Personal Information

We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. For more information regarding retention of personal information see Annex 1.

Contact For More Information

For information and questions about the use of your personal information or this Notice or your privacy, you may contact us at waldenfarms@worldpantry.com.

Changes to This Privacy Notice

This Notice may be revised from time to time for any reason. If this Notice changes, the revised notice will include a new effective date, and we will notify you of such changes by posting the revised notice on this page. Be sure to check the Notice whenever you submit personal information to us.

COLORADO, CONNECTICUT, UTAH AND VIRGINIA PRIVACY NOTICE

This Notice provides information to Colorado, Connecticut, Utah and Virginia residents whose Personal Information is collected pursuant to the Colorado Privacy Act ("CPA"), Connecticut Data Privacy Act ("CTDPA"), Utah Consumer Privacy Act ("UCPA") and Virginia Consumer Data Protection Act ("VCDPA").

Personal Data Collected, Used and Disclosed

We have collected, used and disclosed the categories of personal data as described in Annex 1 of this Notice. To review the categories of personal data collected, purposes for collection, and third parties to whom personal data is disclosed, click here: Annex 1.

Information Sold or Used for Targeted Advertising

As explained in Annex 1 of this Policy, we and our third-party partners such as social networking sites and advertising companies, share your data in order to serve you with ads tailored to your preferences across various platforms. This type of sharing may be considered a "sale" or sharing for targeted advertising purposes under certain state laws. You can control the information shared about you and request an opt-out.

We have sold or shared the following categories of personal information for a business or commercial purpose in the preceding 12 months.

  • Personal Identifiers
  • Sensitive Personal Information
  • Commercial Information
  • Internet Activity

We have disclosed the following categories of personal information for a business or commercial purpose in the preceding 12 months:

  • Personal Identifiers
  • Sensitive Personal Information
  • Commercial Information
  • Audio, Electronic, or Visual Information
  • Internet Activity

For details regarding the categories of third parties with whom we have shared this information, please see Annex 1.

We honor opt-out preference signals that you enable, including a Global Privacy Control. Opt-out preference signals are plug-ins available in certain browsers that signal to websites you visit of your preferences to opt out of the sale and sharing of certain personal information. If you have enabled an opt-out preference signal device from your browser, we will not sell or share your personal information for targeted advertising purposes without first seeking your explicit consent.

ANALYTICS DISCLAIMERS

We use various analytics providers including Google, Meta, and Klayvio to understand how you use our website, services, and products perform, and how you use them.

Digital Advertising Alliance

You can also opt out from companies like Google, Meta and other participating companies through the Digital Advertising Alliance in the USA: http://www.aboutads.info/choices/. You can also opt out of participating companies from the Digital Advertising Alliance of Canada in Canada: http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe: http://www.youronlinechoices.eu/, or opt out using your mobile device settings.

Google Opt-Out

If you would like to opt out of Google Analytics and Ads, you can. If you are on the web, you can opt out of Google Analytics by installing Google's Opt Out browser add on: https://tools.google.com/dlpage/gaoptout, and you can opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated. To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/.

Meta Opt-Out

To learn more about how Meta uses your data please visit https://www.facebook.com/privacy/explanation or log on to your Facebook account and access your settings. To understand more about Facebook advertising and manage your preferences please visit https://www.facebook.com/about/ads.

Consumer Rights

RIGHT TO CONFIRM, ACCESS AND DATA PORTABILITY

You have the right to confirm whether or not we are processing your personal data and to access such personal data in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.

RIGHT TO REQUEST DELETION OF PERSONAL DATA

You have the right to request the deletion of your personal data provided by or obtained about you ("Request to Delete"), subject to certain exceptions permitted by law.

RIGHT TO CORRECT

Residents of Colorado, Connecticut and Virginia have the right to request that we rectify inaccurate information about you ("Request to Correct").

RIGHT TO OPT-OUT OF SALE OF PERSONAL DATA

You have the right to opt-out of the sale of your personal data.

RIGHT TO OPT OUT OF DATA PROCESSING FOR TARGETED ADVERTISING

You have the right to opt out of the processing of your personal data for purposes of targeted advertising ("Request to Opt Out").

RIGHT TO OPT-OUT OF PROFILING

You have the right to opt out of the processing of your personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects ("Request to Opt Out of Profiling").

RIGHT TO NON-DISCRIMINATION FOR EXERCISING PRIVACY RIGHTS

You have the right not to receive discriminatory treatment for exercising your privacy rights, including by exercising the rights specified herein. As the Right to Non-Discrimination is effective across the board, there is no specific "request" that you need to make in order to exercise this right.

HOW TO MAKE A CONSUMER RIGHTS REQUEST

You can exercise your rights listed above in the following ways:

  • You may make a request here
  • You may make a request here: waldenfarms@worldpantry.com
  • You may also make a request by phone by contacting us at 866-708-5948.

We will respond to your request within 45 days of receipt, unless we request an extension for an additional 45 days to respond.

Once we receive your request, we will begin the process to verify that you are the person that is the subject of the request (the "Authentication Process"). The Authentication Process consists of matching identifying information provided by you with the information we have about you in our records. Upon making a request, you should be prepared to provide us with information that will help us to authenticate your identification. If we cannot authenticate your identity, we will not be able to respond to your request.

RIGHT TO APPEAL

Residents of Colorado, Connecticut and Virgnia have the right to appeal our decision to deny any of your privacy rights requests above. Within 60 days of receipt of your appeal (45 days for Colorado residents), we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

You can make a request to appeal in the following ways:

  • You may make a request here
  • You may make a request here: waldenfarms@worldpantry.com
  • You may also make a request by phone by contacting us at 866-708-5948.

Retention of Personal Data

We will retain your personal data for as long as it is necessary for the purposes set out in the Annex 1 and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your personal data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Contact For More Information

For information and questions about the use of your personal information or this Notice or your privacy rights, you may contact us at waldenfarms@worldpantry.com.

Changes to This Privacy Notice

This Notice may be revised from time to time for any reason. If this Notice changes, the revised notice will include a new effective date, and we will notify you of such changes by posting the revised notice on this page. Be sure to check the Notice whenever you submit personal information to us.

Annex 1
Notice of Collection, Use, and Disclosure

Category of Information Collected

Examples

Collected From

Purposes

Disclosed to

Sold or Shared

Retention Period

Personal Identifiers

Name, mailing address, telephone number, email address, and credit card information, including credit card number and expiration date.

You when you visit the Walden Farms® Webstore Site (including your online activities on the Walden Farms® Webstore Site), place an order, purchase a product (through the Walden Farms® Webstore Site, in person, or on the phone), request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions.

We may also collect information from third-party sources, including our brand partners and their websites, and third-party service providers.

To process and fulfill your orders, and to notify you of your order status;

To respond to requests for newsletters or reminder services and to administer contests and notify you if you win;

To notify you about important changes to our web sites, new services, or special offers;

To provide you with a customized user experience;

To improve our business operations, properties, communities, services, the Walden Farms® Webstore Site, and social media;

To send promotional communications or offers (unless you have requested that we not send such communications);

For marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies

Our associated brand partners, who jointly own certain personal information collected on the Walden Farms® Webstore Site;

Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for the Walden Farms® Webstore Site, or performing analysis related to the Walden Farms® Webstore Site) who have agreed to keep the information confidential and use it only to provide the applicable services;

Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics;

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof;

To provide you with improved services, we may use aggregated pools of data (without personal identifiers) for research and commercial purposes; and

We may also provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third parties, but these statistics are fully and permanently anonymized and do not include any personally identifiable information.

Y

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Commercial Information

Customer order information, purchase history, and other customer-generated information.

Y

Internet / Network Activity

IP address, information collected through cookies, browsers you used to access the Walden Farms® Webstore Site and services, webpages viewed, time spent on webpages, links clicks, transactions entered into, site-navigation patterns, referring website addresses and other diagnostic data from your use and interaction with the Walden Farms® Webstore Site.

Your computer or mobile device, through your online activities and interactions with us, including, without limitation, your purchase of products, your online activity on the Walden Farms® Webstore Site, and on our social media platforms or through our third-party sources.

The Walden Farms® Webstore Site collects browser and device information (including IP address) and information collected through cookies and other similar technologies.

Analyze and track usage of our services including the Walden Farms® Webstore Site, our brand partner sites, and social media accounts;

To better understand how you use the Walden Farms® Webstore Site and services;

To enhance, modify, or improve the Walden Farms® Webstore Site, businesses, services, and products;

To send promotional communications or offers (unless you have requested that we not send such communications);

For other marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies

Our associated brand partners, who jointly own certain personal information collected on the Walden Farms® Webstore Site;

Consultants, service providers, and contractors that we use to support our business and operations (e.g., shipping, e-mail distribution, market research, name and address verification, promotions management and payment processing, processing credit card payments, engaging technical support for the Walden Farms® Webstore Site, or performing analysis related to the Walden Farms® Webstore Site) who have agreed to keep the information confidential and use it only to provide the applicable services;

Third-party companies we work with who help to gather information from you or help us to communicate with you, and assist with data analytics;

Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation or court order; to respond to governmental and/or law enforcement requests;

An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer or other disposition of all or any part of World Pantry or its affiliates including any negotiation thereof.

Y

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Geolocation Data

Location of your computer or mobile device using geolocation and other technology such as GPS, Wi-Fi, Bluetooth and cell tower proximity.

N

Sensitive Personal Information

Personal identification numbers, including social security, driver's license, passport, or state ID card numbers; account or debit or credit card numbers; consumer's geolocation; consumer's racial origin, religious beliefs, or union membership; consumer's genetic data.

You when you visit the Walden Farms® Webstore Site (including your online activities on the Walden Farms® Webstore Site), place an order, purchase a product (through the Walden Farms® Webstore Site, in person, or on the phone), request newsletters or reminder services, make an inquiry, post a customer review, or enter one of our contests or promotions.

We may also collect information from third-party sources, including our brand partners and their websites, and third-party service providers.

To process and fulfill your orders, and to notify you of your order status;

To respond to requests for newsletters or reminder services and to administer contests and notify you if you win;

To notify you about important changes to our web sites, new services, or special offers;

To provide you with a customized user experience;

To improve our business operations, properties, communities, services, the Walden Farms® Webstore Site, and social media;

To send promotional communications or offers (unless you have requested that we not send such communications);

For marketing, research, legal, and other business purposes; and

To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies.

N

We will retain your Personal Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Business-to-Business ("B2B") Information

Name, phone number, address, email address and other contact and relationship information consistent with your role in facilitating the business relationship.

You, if you are a contact person for any of our business partners, vendors, distributors, suppliers, service providers, contractors, or other entities with which we have a business relationship or potential business relationship.

For internal purposes, including to contact you, send and receive information, and otherwise facilitate the business relationship.

We do not disclose B2B Information outside our business relationship without your consent.

N

We will retain your B2B Information for as long as it is necessary and to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

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